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New User Problems?

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New User Problems?

Post  MJ1 on Tue Jan 28, 2014 6:37 pm

I have had a couple of New users try and join forum but they do not seem to have joined.

Does anyone know of users that have tried to join but have failed?

As admin I set myself up to check them out as they join and I get the following error message.

For example someone called Florri tried to join today.

http://forum.kriegsspiel.org.uk/profile.forum?mode=viewprofile&status=unregistered&u=florri
Not Found

The requested URL /profile.forum was not found on this server.
Apache/2.4.6 (Unix) Server at forum.kriegsspiel.org.uk Port 80

Not sure if this is tied into whatever is happening to the main web site at the moment? As that site no longer looks the same is now missing the events page and I can not log in as admin as I used to be able.

I presume Justin is still working on it and will mention when it is finished?

So if anyone has tried to join this forum and has had problems please get in touch via msj_1 AT hot mail DOT you know what Com

MJ1

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Re: New User Problems?

Post  Martin on Tue Jan 28, 2014 6:45 pm

May or may not be the same thing, but I've noticed something similar at times in the past Mark. I get an email notification when someone new joins, and it gives me a link to click on to see further details. When I do however, I invariably get a similar message. It may even say Not Found. Notwithstanding that, I have normally then see the person successfully post!

That said, I didn't receive any notification re Florri...........

Martin (J)

Martin

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Re: New User Problems?

Post  MJ1 on Tue Jan 28, 2014 6:51 pm

I think we have a problem.

Your post sent me a note saying you had responded to me.

I tried to follow link in the post and I got this error, when normally I am taken to the post. (I.e. Here)

http://forum.kriegsspiel.org.uk/t962-new-user-problems#8658

Not Found

The requested URL /t962-new-user-problems was not found on this server.
Apache/2.4.6 (Unix) Server at forum.kriegsspiel.org.uk Port 80

I have a feeling it is something that is being done to the main web site has broken something, not sure how as two should be different from one another!

If Justin sees this can you have a think on what you have been doing and what it may or may not have done?

I am trying to find some support from the providers of this forum software but don't hold out too much as I think it could well be down to us?

MJ1

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Re: New User Problems?

Post  Martin on Tue Jan 28, 2014 7:02 pm

Ok. Have alerted the guys working on the website upgrade.

Martin (J)

Martin

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Re: New User Problems?

Post  MJ1 on Tue Jan 28, 2014 8:34 pm

Thxs I have posted on forum motion help forum to see if they can help. But looking at error message I think it is tied back to our main web site and domain and I think there will be setting that has not been turned on or set up in the main web site. It is not a simple upgrade process.

MJ1

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Re: New User Problems?

Post  Hays on Tue Jan 28, 2014 8:47 pm

Well I’m sorry to say this has got me puzzled.

I can understand why any links from the Forum to the old Kriegsspiel News web site wouldn’t work. For example “Kriegsspiel.org.uk Events” link on the home page. That page doesn’t exist on the new site yet. And when it does I doubt weather it will work because the URL will be different.

But why when people try to register on the Forum it’s trying to link back to the News web site is a bit odd. It’s my understanding the News Site and the Forum are independent of each other.
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Hays

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Re: New User Problems?

Post  MJ1 on Tue Jan 28, 2014 8:54 pm

http://help.forumotion.com/t130110-users-joining-forum-do-not-join-e-mail-message-links-not-working

If I knew why I would say but I just have a feeling it is related...

MJ1

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Re: New User Problems?

Post  MJ1 on Thu Jan 30, 2014 8:25 pm

OK I have found the place where I can find the users who have joined but not activated their accounts and I can now activate them.

The issue is that e-mails being sent with links to this site are not linking properly.

I think this is down to how we have the main web site and hosting set up.

If I still have access to the hosting site / set up page I will have a look but as this has in effect been taken over from me I am reluctant to muddy waters.

So can I ask Justin and Hays to give this some attention. I can ask for further help at the link shown above as they might be able to point us in right direction.

MJ1

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Re: New User Problems?

Post  MJ1 on Thu Jan 30, 2014 8:39 pm

Further analysis...

So the e-mail linked message posts the following link

http://forum.kriegsspiel.org.uk/t961-i-m-interested-in-participating-in-a-pbem-ks#8683

This gets the 404 error message!!

But the real link is

http://forum.kriegsspiel.org.uk/t961-i-m-interested-in-participating-in-a-pbem-ks#8683

So now need to understand what is happening to make that happen?

I think this points clearly at the way we have things set up and something has changed. What?

MJ1

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Re: New User Problems?

Post  Hays on Thu Jan 30, 2014 9:23 pm

Martin James contacted Richard Madder the originator of the Website and the Forum. He advised that he set them up so that they appeared that the Forum was part of the same domain as the Website. Unfortunately he can’t recall how he did this.

I am trying to contact a colleague in our IT department at work to see if he can help.

But it would appear that something needs to redirect the links from the Website to the forum.

Did you manage to find a work around with new people registering on the Forum? I can know see Florri in the Memberlist.

Sorry didn't see your precious post.
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Hays

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Re: New User Problems?

Post  MJ1 on Sun Feb 16, 2014 11:06 am

Hi Hays, any progress on this?

We are getting new users at this forum and anyone getting an e-mai, from here can not follow the link.

Martin chased me yesterday about a user re-setting his password and I see we have a new user that I will have to go an activate as they will not be able to follow e-mail.

FYI - The message I posted at Forum help has not got any responses other than tell me how to activate new users manually.

The answer is out there...




MJ1

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Re: New User Problems?

Post  Hays on Tue Feb 18, 2014 10:05 am

Unfortunately still no answer to the problem.

My Colleague at work has looked at the Joomla Files and he can’t see how the redirection was done. (He's our IT man for our Web based Systems, so if he can’t spot what was done I don’t think we have a cat in hells chance.)

There are a couple of things I think we can try.

As an interim solution.  Anyone receiving an email with a URL link starting “http://forum.kriegsspiel.org.uk/......” can edited the link to “http://forum.kriegsspiel.org.uk/.....”

This will then link to the correct location.

This is what I did for the user re-setting his password.

Perhaps we can put something on the home page of the Forum and the Web site advising of the registration problems and detailing the work around.

Long term, can you have a look at the back end of the Forum as the administrator. Somewhere there should be something that sets what URL is inserted into the Forum notification emails that are sent out. If we can identify where this is we may be able to change the URL in the emails to “http://forum.kriegsspiel.org.uk/.....”

Let me know what you think.

Niall
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Hays

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Re: New User Problems?

Post  MJ1 on Tue Feb 18, 2014 7:01 pm

Hi good, temp fix.

I did have a look at if something was set within the forum and will look again.

Ultimately I will have a look and use google to find the answer.

It is something we should be able to solve...

MJ1

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Re: New User Problems?

Post  Hays on Thu Mar 20, 2014 4:24 pm

Hi,

Still trying to resolve this.

I found this on the Forumotion help.

http://help.forumotion.com/t32239-help-strange-redirection-of-sub-domain

I think this is from when the original Web Site & Forum where set up.

What do you see in the back end of the forum if you follow this path.

Under ACP->General Tab
Forum->Forum address->Personalized Address.

It may give us an idea of how this was originally setup.

Regards
Niall
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Hays

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Re: New User Problems?

Post  MJ1 on Thu Mar 20, 2014 4:42 pm

I can not find those options...


Just under Forum there are the following options / sub menus...

Config
Cat & Forums
Security

I have checked each of those and nothing leaping out at me to match what you say re Personalised Address.

Sad

MJ1

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Re: New User Problems?

Post  MJ1 on Thu Mar 20, 2014 4:45 pm

OK This is the culprit...

"Only the forum founder can do this manipulation. Normal Admins can not see this section in the admin panel.

The Founder was Richard and I don't think I have that pwd...

Let me see if I can get it / guess it...


MJ1

Posts : 720
Join date : 2009-01-04

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Re: New User Problems?

Post  MJ1 on Thu Mar 20, 2014 4:49 pm

Hmm further reading..

"This option is not here to change your forum address every day!! When you change the address, all the referencement you did under the former address is lost. You have to have your forum indexed again on different websites and search engines.

Exclamation There is also a timeframe (24 to 48 hours) in which your personal avatars and smilies aren't displayed. Re-installing won't help in this case - you have to wait until they re-appear again by themselves."


So while this might work, there is still something else to understand what has changed to break this from working in the first place?

If we can fix that, then I we do not need to do above...

I might be getting a bit more free time over the next few weeks, and if so I might spend some further time trying to understand what has broken....

MJ1

Posts : 720
Join date : 2009-01-04

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Re: New User Problems?

Post  Hays on Fri Mar 21, 2014 6:27 pm

Stand down. Success cheers 

My colleague at work had a stroke of Inspiration. We posted a support request on the Krieggspiel News hosting sight X9 to create a “Cname” (whatever that is) against the domain name to redirect.

forum.kriegsspiel.org.uk
to
kriegsspiel.forumotion.net

I got a response from the Hosting Site to say the redirect would be active from this morning.  Just tried it and it works.

Can you try it and just confirm it’s working for you.

Niall
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Re: New User Problems?

Post  MJ1 on Sat Mar 22, 2014 8:06 pm

Yes excellent...

Well found and BTW the event details on the main web site look good.

Thxs for sorting this

MJ1

Posts : 720
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Re: New User Problems?

Post  MJ1 on Sun Nov 23, 2014 3:20 pm

It would appear we are now having problems with users trying to get access again.

To help solve this we need some information from those who have had the problem.

1. What Web Browser did you use to register?

2. Did you get an e-mail confirming your registration / activation process?

3. What if any error messages have you had?

4. For those who have not got in we can manually activate you - so please e-mail admin and these messages will get to us, even if you can not post on forum.

Regards

MJ

MJ1

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Re: New User Problems?

Post  MJ1 on Sun Dec 21, 2014 11:18 am

Looks like Cname might be broken at X9?

Just tested the link a user got: -

http://forum.kriegsspiel.org.uk/act?u=3&ak=b5bf5bc44

This times out. (Link above so looks like cname resoloution broken?)

If you swap to this

http://forum.kriegsspiel.org.uk/act?u=3&ak=b5bf5bc44 it works but shows that user has already been activated (Martin has done manually).

So new Users to activate can you do the change mentioned above in this thread until it is resolved.

Regards

MJ1

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Join date : 2009-01-04

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Re: New User Problems?

Post  henridecat on Sun Dec 21, 2014 5:34 pm

I used to have all this setup so the forum looked like it was part of the domain when I ran the site/forum, though of course it is hosted by forumotion.

The forum link on the web site goes to http://forum.kriegsspiel.org.uk/, I used to have it set up to http://forum.kriegsspiel.net & that worked because I had set up the redirection, damned if I can remember how I did it, but ISTR setting up a CNAME in my ISP control panel at some point.

I also had www.kriegsspiel.org.uk showing the main web page, that now shows a badly formatted version of same (I'd guess can't locate its Joomla template, if you are still using that CMS).

You may want to check the live_site in configuration.php, it used to be set to.. $live_site = "http://www.kriegspiel.org.uk";



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Re: New User Problems?

Post  henridecat on Fri Dec 26, 2014 1:03 pm

I found the details I was using in a document I wrote for Mark when I handed over the website
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